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I Can’t Find my Course

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If you’ve bought a course and it’s not showing up in the Courses section of your 123OnlineCourses account, keep on reading. We are here to help.

Did You Receive an Enrollment Confirmation Email?

123 automatically sends out a confirmation email when you enroll in a course. To reduce confusion ensure that you are logged into the same email account that is registered to your 123 account, and that you received an enrollment confirmation email for the course. Be sure to check your Junk mail folder if you don’t see the enrollment confirmation email in your inbox.

If you don’t see a confirmation email, this could indicate that you purchased the course while logged into 123 with a different email address, or that the purchase was not completed. We also advise checking your banking information to verify the purchase was processed.

Could You Have Multiple Email Accounts Registered With 123?

Occasionally students create more than one 123 account by mistake. If you have multiple email accounts, try logging in with the associated email addresses.

If you discover that you have created more than one 123 account by accident, and would like to merge the accounts, please send us an email or give us a call.

Was Your Email Address Entered Correctly When You Signed Up?

If you’re still having trouble, you may have entered your email address incorrectly when your first signed up for 123. For example, instead of entering “smith@emailexample.com”, you might have typed “smth” by mistake. As a result, our system would attempt sending your confirmation email to that address, instead of the correct one.

Double check to ensure that you received a confirmation email for your course purchase. If you did not receive an email with a receipt, please contact our support team and include your first and last name, and the title of the course that you’re missing.

If you paid with a debit or credit card, please provide the last four digits on the card as well as the cardholder’s name as it appears on the card.

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